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Diary of a Librarian: The Gmail Password Crucible

Today was a heavy one for tech reference questions. There are stretches of days when I don’t field a single request for some kind of computer help beyond printer tutorials, but most of the time there’s someone out there who’s lost their Gmail password.

As long as the person in question has their phone with them, this isn’t much of an issue. Gmail just pings their app or texts them and they get to think up a whole new password for them to forget afresh the next time they come in. However, if the phone in question is not apparent, we have problems.

There’s a related issue that I came across recently that involved someone with a Droid phone. This person had no idea that they were in possession of an email account. As some of you may know, Droids require users to have Google identities and iPhones require iCloud accounts. If you don’t have one of these before you buy a smartphone, you’ll have one afterward. The only way to escape is to cling to certain kinds of prepaid and flip models.

flip phone with spectators and fire eater

A simpler way.

Anyway, this person was utterly bemused to find out that they had a Gmail address. We looked it up on their phone and wondered at its complexity: it was the name of the store where they’d purchased the phone followed by an apparently random number. The sales staff had set them up with a Gmail that they’d never wanted, had failed to explain that it existed or how it worked, and sent this individual on their way with a high five and a clear conscience.

What did we learn?

The lesson here is that we are lint in the howling gale of corporate whim and its banality will be our ruin. I can’t very well steer people away from Gmail or smartphones – Gmail is consistently the best free email you can get, and it’s damn hard to get by without a smartphone under the best of circumstances. But I can be ready to mitigate, train, and explain, and if that password proves particularly recalcitrant, track down the number for Google’s corporate headquarters. I have a Master’s and the patience of a chunk of granite. You are a taxpaying citizen whom the capitalist overlords have crassly used and abandoned. If you have a problem with your account, you’d better believe I’ll get someone on the phone.

Bonus: What Am I Reading Right Now?

Inland by Téa Obrecht

The Encyclopedia of Early Earth by Isabel Greenberg

Bibliotech by John Palfrey

Blackfish City by Sam J. Miller

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