Diary of a Librarian: Dum-dums for PatronsPosted: November 6, 2019
If you’ve ever worked at a library service desk, then you absolutely know that patrons can be surly, rambunctious, problematic, inappropriate, and rude. Any patron can become an issue – I’ve personally had the most trouble with older, wealthier people – but in some cases, the issue is obvious: hanger.
Hanger is the pernicious emotional combination of hunger and anger that manifests when your blood sugar level falls at the same time as your email fails to load. When I see it in the library, it’s usually in kids and homeless people. There aren’t any eateries nearby and the city itself doesn’t support any shelters that I know of, so it stands to reason that these populations would be the hangry ones.
However, the weeks surrounding Halloween have been blessedly free of hanger-related orneriness. Why? Because we put out a festive seasonal candy dish.
The candies weren’t what you’d call choice. Most were the small suckers the kids back home used to call dum-dums [edit: this is, incredibly, what they’re actually called] and hard candy a la Werthers. My awesome coworker, who is nice to the point that I want her to give a librarian master class, added a bunch of leftover fun-sized chocolate bars today. However, even hard candy disappeared at a steady rate. Who took it? Our homeless patrons, that’s who! Teens and kids as well. Once dined, their dispositions and our patron interactions noticeably improved.
So here’s my proposal: let’s keep the spirit of Halloween alive all year long. Nobody’s going to clean us out of dum-dums. They’re sucky candy in multiple senses. Let’s stock them at the reference desk 365 days of the year! People could take as many as they’d like from a freely available bowl, although I suspect they’d only take two or three at the most. Nobody’s going to try to survive on dum-dums, and it takes a while to eat one. That’s ten-ish minutes when the patron is not immediately in want of food and therefore irritable.
Honestly, I might buy them in bulk with my own personal money. It’s not like this is caviar. We’re re-opening the reference floor soon and we’ll definitely see our foot traffic increase again. I’d like to see our patron interactions remain as positive as they have been with our regulars these past few months.